Refund Policy

Digital Goods

Epidaurus sells digital content — research reports and subscriptions delivered electronically. Once you have accessed or downloaded a report, it constitutes a digital good that has been delivered in full.

EU / UK Right of Withdrawal and Its Waiver

If you are a consumer in the European Union or the United Kingdom, you ordinarily have a 14-day right of withdrawal from distance contracts under the EU Consumer Rights Directive (2011/83/EU) and the UK Consumer Contracts Regulations 2013.

However, this right does not apply to digital content that is not supplied on a physical medium once performance has begun with your express consent and acknowledgement that your right of withdrawal is thereby lost. By completing your purchase and requesting immediate access to a report, you expressly consent to immediate performance and acknowledge that you thereby lose your right of withdrawal.

If you have purchased but have not yet accessed any content, you may exercise your withdrawal right within 14 days by contacting us before accessing the content.

Goodwill Refunds

Outside your statutory rights, we consider goodwill refund requests on a case-by-case basis. Factors we take into account include whether the content was materially deficient, whether there was a technical fault on our side, and how recently the purchase was made. We do not guarantee refunds in any circumstances not required by law, but we aim to deal fairly with every request.

Subscriptions: Cancellation and Access

You may cancel a recurring subscription at any time from your account page. Cancellation takes effect at the end of the current billing period; you retain access to all content covered by your subscription until that date. We do not refund unused portions of a billing period except where required by law.

If your subscription is cancelled by us for breach of our Terms of Service, no refund will be issued.

How to Request a Refund

To request a refund, please contact us with your order reference, the email address associated with your account, and a brief description of your reason. We aim to respond within 5 business days.

Processing

Approved refunds are returned to the original payment method via Stripe and typically appear within 5–10 business days depending on your card issuer.